Sustainability Report 2018

At Emirates NBD we are: digital, social, community and volunteer oriented, proud of our heritage, international and culturally diverse.

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About this Report

Key Highlights


Our People:
10,789 full-time employees from 70 nationalities
36 people with disabilities hired


35,650 hours volunteered in local community
40 Emirates NBD branches are equipped with disability-friendly servicing facilities


Energy savings worth AED 250,000

Brand Growth

Net Profit of AED 10 billion

public recognition

Brand Value Growth in Billions 4.04


A message from

public recognition
public recognition

H.H. Sheikh Ahmed Bin Saeed Al Maktoum
Chairman, Emirates NBD

“Our sustainability strategy takes inspiration from and reflects the tireless efforts of our nation’s leaders towards creating a sustainable future for coming generations. Emirates NBD aware that sustainability is a journey that needs every department, team and individual to play an active role.”

public recognition
public recognition

Hesham Abdulla Al Qassim
Vice Chairman and Managing Director, Emirates NBD

“Looking ahead to the opportunities in store in 2019, we are fully committed to supporting initiatives under the Year of Tolerance in the UAE, to enhance the country’s status as a global business hub that is welcoming to all.”

public recognition
public recognition

Shayne Nelson
Group CEO, Emirates NBD

“Emirates NBD closed 2018 with robust performance on economic, environmental, social and governance fronts. During the year, we undertook a range of initiatives to embed sustainability across departments and foster a sense of shared responsibility among all our team members.”


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About Emirates NBD Group

Who are we?


To be globally recognised as the most valued financial service provider in the Middle East


Every day we make our customers’ lives simpler by providing solutions to help them fulfil their financial aspirations.


Emirates NBD values revolve around the satisfaction of our customers and are built on our most important asset: Our People.

Brand Growth

Tanfeeth is an Arabic word meaning “getting the job done”, as a fully owned subsidiary of Emirates NBD Group, Tanfeeth functions as an operations and service platform.

public recognition
Emirates Islamic

Emirates Islamic, established to deliver exceptional banking services in line with the high standards of Shari'a principles.


About Emirates NBD Group PDF

Business Overview

Our role as a responsible bank is to create a sustainable positive economic impact wherever we operate.

Official Banking Partner of Expo 2020 Dubai

Our partnership with Expo 2020 Dubai brings a unique opportunity to showcase our innovations in smart technology, digital banking and global best practice through our site-wide presence as “Bank of the Future” at Expo 2020 Dubai.

Business Overview

Sustainability Management

Sustainable Banking Framework

We identify and address specific local and global goals within the United Nations Sustainable Development Goals (UNSDGs) and the UAE Vision 2021. See the full report to find our how we approach these goals.


Governance, Ethics & Compliance

The heart of our sustainability agenda is being an ethical bank and interacting responsibly with all our stakeholders. Sustainable practices extend far beyond environmental concerns. In this respect, our ethics extend to our transparency, how we honour commitments, acting in fair and nondiscriminatory ways, communicating and being accountable.

Governance, Ethics &

Risk Management & Business Continuity

Emirates NBD’s Group Risk Management team is instrumental in identifying major existing and emerging risks and risk drivers. This includes the risks of legal or regulatory sanctions, fines and losses associated with damage to our reputation due to failure to comply with applicable laws, regulations policies or good practices.

Risk Management &
Business Continuity

Innovation & Customer Experience

Our customers are one of our key stakeholder groups. The success, prosperity and satisfaction of our customers is driven by two core organisation values, ‘customer focus’ and ‘service excellence’; these are embedded across all our departments.

Innovation &
Customer Experience

Responsible Procurement

Our responsible purchasing decisions enables us to consider the environmental, social and ethical impact and make well-informed purchasing decisions to support our people, suppliers, the environment and stakeholder groups.

Empowering Local Suppliers

Sustainability at Emirates NBD extends to supporting the local business community. As a leading bank in the UAE, we always look to positively support the local economy wherever possible. In 2018, we spent approximately 91% of our operational budget on suppliers with addresses registered in the UAE.


Our People

The sustainability of our organisation depends highly on the prosperity, wellbeing and development of our most valuable asset: our people. We ensure our employees are given the opportunity to thrive in the workplace by creating a culture that celebrates openness, collaboration, continuous learning and a holistic work-life balance. This year, the Bank had 10,789 full-time employees from 70 nationalities.

Employees with Disabilities

At Emirates NBD, one of our key pillars is advocating for people with disabilities (People of Determination), and we have specific programmes aimed at supporting them. In 2018, we hired a total of 36 employees with disabilities between Emirates NBD Bank and Tanfeeth.

Our People

Our Social Investment

Each year, we align with the annual theme of the UAE, tying in to the overall direction of the country and measuring our impact on the local community.

Give into Giving

Celebrating #WorldKindnessDay, take time to reflect on how you can make a difference. Reach out, volunteer and change the world. Our employees volunteered 35,650 hours in the local community, as of 31 December 2018.

Our Social Investment

Corporate Social Investment Framework | Emirates NBD
Guided by our overall Corporate Responsibility Strategy - Creating Shared Value (CSV)

Key Drivers
United Nations Sustainable Development Goals
Emirates NBD Vision, Mission, Values
Country Vision
Key Focus Area
Advocating for People with Disabilities
Financial Literacy
Supporting Areas
Health & Wellness
Women's Empowerment
Community Development
Impact Measurement
Social Return on Investment (SROI)
Stakeholder Engagement
Monitoring and Evaluation
Implementation Mechanisms
Exchanger Programme
Resource Mobilisation
Partnerships and Collaboration
Awareness and Public Engagement

Our Environmental Responsibility

In efforts to decrease our carbon footprint and manage our resources efficiently, we committed to:

> Green Auto Loans: Offer preferred interest rates to customers interested in purchasing electric or hybrid cars.

> Water Conservation Initiative: Removed over 5.1 tonnes of waste from UAE waterways and beaches through dive, kayak and beach clean ups.

> Achieved energy savings worth AED 250,000


Our Environmental

GRI Standards Content Index

Our Sustainability Report is in compliance with the GRI Standards. The report summaries our commitment to our stakeholders and highlights our performance across socio-economic, environmental, community and government practices.

GRI Standards
Content Index

Sustainability Reports

Emirates NBD’s 2017 GRI Sustainability Report.

See the 2017 Report

Emirates NBD’s 2015 and 2016 GRI Sustainability Report.

See the 2015-2016 Report

Sustainability Reports

Emirates NBD’s 2017 GRI Sustainability Report.

See the 2017 Report

Emirates NBD’s 2015 and 2016 GRI Sustainability Report.

See the 2015-2016 Report