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Sustainability Report 2019

With refreshed material topics identified, we are pleased to present our 4th annual Sustainability Report for the year 2019 showcasing our ongoing commitment to monitoring and reporting on our environmental, social and governance performance.

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About this Report

Key Highlights

Vision

Our People:
10,277 full-time employees
40 employees with disabilities

Mission

Community:
34,065 hours volunteered in the UAE
47 Emirates NBD branches are equipped with disability-friendly servicing facilities.
In 2019, 53% of Emirates NBD branches became more accessible.

Values

Environmental:
88% of our operational budget was spent on suppliers registered locally in the UAE

Brand Growth
Financial:

Net Profit of AED 14.5 billion

public recognition
Other:

Brand value: USD 4.12 billion

 

A message from

public recognition
public recognition

H.H. Sheikh Ahmed Bin Saeed Al Maktoum
Chairman, Emirates NBD

“With the UAE celebrating the spirit of inclusion under the Year of Tolerance in 2019, Emirates NBD Group aligned its social investment and corporate responsibility to reflect the nation’s commitment to building a diverse and harmonious society”

public recognition
public recognition

Hesham Abdulla Al Qassim
Vice Chairman and Managing Director, Emirates NBD

“Looking ahead to opportunities in 2020, we are fully committed to supporting the UAE’s initiatives to prepare for the next 50 years of its journey.”

public recognition
public recognition

Shayne Nelson
Group CEO, Emirates NBD

“Emirates NBD ended 2019 on a high note with strong performance on the economic, environmental, social and governance fronts. We carried out several initiatives during the year to enhance the sustainability of our operations and foster a shared sense of responsibility and commitment among all of our team members. “

 

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About Emirates NBD Group

Who are we?

Vision

Vision:
To be globally recognised as the most valued financial service provider in the Middle East

Mission

Mission:
Every day we make our customers’ lives simpler by providing solutions to help them fulfil their financial aspirations.

Values

Values:
Emirates NBD values revolve around the satisfaction of our customers and are built on our most important asset: Our People.

Brand Growth
Tanfeeth:

Tanfeeth is an Arabic word meaning “getting the job done”, as a fully owned subsidiary of Emirates NBD Group, Tanfeeth functions as an operations and service platform.

public recognition
Emirates Islamic

Emirates Islamic, established to deliver exceptional banking services in line with the high standards of Shari'a principles.

 

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About Emirates NBD Group PDF

Business Overview

Our role as a responsible bank is to create a sustainable positive economic impact wherever we operate.

Official Banking Partner of Expo 2020 Dubai

As the official banking partner of Expo 2020, Emirates NBD rolled out a customized Expo 2020 Dubai business banking package for UAE-based small and medium enterprises (SMEs) and startups.

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Business Overview

Sustainability Management

Sustainable Banking Framework

In collaboration with Sustainable Square, a boutique advisory firm specialized in responsible investment, sustainability and social impact, we published a study that sheds light on the practices of sustainability and corporate responsibility in the Middle East and North Africa (MENA) region. The study gathered valuable insights and information from 638 organisations across 18 MENA.

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Sustainability
Management

Governance & Integrity

The heart of our sustainability agenda is being an ethical bank and interacting responsibly with all our stakeholders. Sustainable practices extend far beyond environmental concerns. In this respect, our ethics extend to our transparency, how we honour commitments, acting in fair and nondiscriminatory ways, communicating and being accountable.

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Product & Service Responsibility

We offer our customers a wide range of products and services that aim to make their lives simpler. In addition to evaluating the environmental, social and governance impact of our products and services, we are continuously developing new offerings in response to the needs of our customers. We have implemented initiatives that ensure the customer is fully engaged and represented at different phases in the development of new products and services.

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Product &
Service Responsibility

Responsible Finance

Emirates NBD is listed on the Dubai Financial Market, which places us in a unique position to create long-term impact on the UAE’s economy. We commit to ensure that our own business activities and those of our suppliers and partners follow our social and environmental policies and practices

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Responsible
Finance

Our People

Our people are our most valuable asset. Attracting, developing and retaining the right talent is the foundation on which great businesses grow. For this reason, we have built a culture based on diversity, collaboration, innovation, challenges and growth – all while preserving work-life balance.

Employees with Disabilities

We continue to lead on our commitment to invest in recruiting, retaining and growing our talent of people with disabilities. We employee 40 employees with disabilities across the Group.

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Our People

Our Social Investment

At Emirates NBD Group, we believe that our prosperity is interconnected with that of the local community. We live by the concept of Creating Shared Value and our commitment is apparent through the work we do to create positive, long-term impact.

Give into Giving

As part of our commitment to volunteering, we encourage our stakeholders to give back to their local communities. In 2019, through the award-winning Exchanger programme, we exchanged 34,065 volunteer hours.

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Our Social Investment

Corporate Social Investment Framework | Emirates NBD
Guided by our overall Corporate Responsibility Strategy - Creating Shared Value (CSV)

Key Drivers
United Nations Sustainable Development Goals
Emirates NBD Vision, Mission, Values
Country Vision
Key Focus Area
Advocating for People with Disabilities
Financial Literacy
Supporting Areas
Health & Wellness
Women's Empowerment
Environment
Community Development
Impact Measurement
Social Return on Investment (SROI)
Stakeholder Engagement
Monitoring and Evaluation
Implementation Mechanisms
Exchanger Programme
Resource Mobilisation
Partnerships and Collaboration
Awareness and Public Engagement

Our Environmental Responsibility

Being a signatory of the United Nations Environment Programme's Dubai Declaration for Sustainable Finance, we take our mission very seriously to reduce our impact on climate change. We do so by calculating our annual carbon footprint, identifying areas in which we can improve, and creating both internal and community initiatives that aim to reduce negative impact.

Our Priorities:

> Energy Consumption

> Greenhouse Gas Emission

> Water Consumption

> Waste Management

 

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Our Environmental
Responsibility

GRI Standards Content Index

Our Sustainability Report is in compliance with the GRI Standards. The report summaries our commitment to our stakeholders and highlights our performance across socio-economic, environmental, community and government practices.

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GRI Standards
Content Index

Sustainability Reports

Emirates NBD’s 2018 GRI Sustainability Report.

See the 2018 Report

Emirates NBD’s 2017 GRI Sustainability Report.

See the 2017 Report

Emirates NBD’s 2015 and 2016 GRI Sustainability Report.

See the 2015-2016 Report

Sustainability Reports

Emirates NBD’s 2018 GRI Sustainability Report.

See the 2018 Report

Emirates NBD’s 2017 GRI Sustainability Report.

See the 2017 Report

Emirates NBD’s 2015 and 2016 GRI Sustainability Report.

See the 2015-2016 Report