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You must be more than 18 years old and have:
An active UAE mobile number
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A minimum salary of AED 5,000
How to reach us
Your satisfaction with our services is extremely important to us
We’re here to help
If we haven’t met your expectations, we’d like to know so we can make things right as quickly as possible.
Here’s how you can get in touch with us.
Online Banking
Mobile Banking App
Phone Banking
Branch
Post
- Log in to Mobile Banking
- Click the hamburger icon on the top left of the app
- Now click on Requests > Contact Us > Send Us Feedback
- Select Suggestions, Complaints, or Inquiries and then type of feedback
- Enter your comments and Send
We’ll get in touch within 24 hours.
- Log in to Online Banking
- Click on Online Advice and go to your Private Wall
- Select the topic, enter your comment and Post
We’ll get in touch within 24 hours.
Personal Banking
Call +971 600 54 0000
If you're calling from outside the UAE: +971 600 54 0000
Priority Banking
Call 800 100 or reach out to your dedicated relationship manager
If you're calling from outside the UAE: +971 4 316 0333
Private Banking
Call 800 456 or reach out to your dedicated relationship manager
Visit your nearest Emirates NBD Branch or contact your dedicated relationship manager.
Please allow up to 2 working days for us to respond to your email. To prevent delays, avoid repeated emails on the same subject.
We only provide general banking services through email so we can keep you safe.
If your query requires sharing your financial or account information, please contact us via Online or Mobile Banking.
If your query is related to Online or Mobile Banking, the best way to reach us is by calling +971 600 54 0000.
Please note, we will never ask for your confidential information, such as card or PIN numbers through email, nor will we ask you to share this information via any links. If you receive an email that looks like it's from us and asking for your personal information, please forward that email to us so we can investigate.
Emirates NBD Bank
PO Box 777
Deira, Dubai
United Arab Emirates
How long will it take?
We’re committed to resolving your service request as quickly as possible. In some cases, service requests may involve other banks and institutions and can take up to 15 working days or more. You can follow up with us at any time.
Once we have reviewed your request, we’ll call, email or SMS you explaining the outcome.
What happens next?
Once your service request is received, we’ll provide you with a reference number within 2 working days. This will help us communicate with you efficiently and effectively.
Help us help you better
For a quick resolution, please provide us with the following information:
- Affected account, credit card or loan account number*
- Complete and accurate details of your complaint
- Date and time the problem occurred
* For security reasons, never share your account details with a third party.
If we can’t reach an agreement together
We’re confident that our complaint resolution process is fair and robust, but if we’ve been unable to provide you with a satisfactory resolution, you have the right to refer your complaint to the UAE Central Bank.
Please visit http://www.centralbank.ae for more information on how to do that.
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