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التغيير الى العربية English
Use UAE Pass to submit your application faster.
You must be more than 18 years old and have:
An active UAE mobile number
An Emirates ID
Proof of income
A minimum salary of AED 5,000
What is an ATM and Cash deposit machine?
What type of cards can be used at an ATM/ Cash deposit machine?
What are the services available on an ATM?
What are the services available on a Cash deposit machine?
Does the bank levy charges for use of non-Emirates NBD ATM?
How many accounts can I link to my debit card?
What is the maximum amount of money I can withdraw/ deposit from an ATM/Cash deposit machine?
What do I do if the cash deposited via the ATM/Cash Deposit machine does not match with my receipt?
What do I do if the money dispensed from the ATM is less than what I requested for or the money did not dispense?
How do I submit an ATM deposit/ withdrawal failure claim form?
What do I do if the ATM/ Cash Deposit machine did not return my card or I left my card in the ATM machine?
If I deposit a cheque via the Cash Deposit machine, when does it get credited to my Account?
If I perform a Credit card payment via the Cash deposit machine, when does it get credited to my credit card account?
If I perform a loan payment via the ATM/Cash deposit machine, when does it get credited to my loan account?
If I do a Utility bill payment (DU/ Etisalat/ DEWA etc.), does it get credited instantly?
How do I report a problem with an ATM/ Cash Deposit machine?
How can I update my email address?
If my email address has numbers or special characters will I be able to update it using the ATM?
I have recently changed my mobile number. How can I update it with the bank?
How do I know if my balance is updated after I deposit Cash into my account?
How do I know if the machine is out of cash or out of receipts prior to initiating a transaction?
I would like to deliver the cheque book to a specific person. How can I do that? (For Business Banking customers only)
I do not have neither of my Debit/Credit Card nor my Emirates ID, how can I deposit cash at an Emirates NBD Cash deposit machine?
Do I have to insert my Emirates ID in order to make a payment for my loan and utility bill, or to deposit a cheque at an Emirates NBD cash deposit machine?
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