Go4it Platinum Credit Card

FAQs on 0IPP

  What is a 0% Instalment Payment Plan on Credit Cards?

  How can I apply for a 0% Instalment Payment Plan on my Credit Card?

  What is the timeframe to process a 0% Installment Payment Plan request on Credit Cards?

  Are there any conditions to avail a 0% Instalment Payment Plan on my Credit Card?

  Are there any fees to apply for a 0% Instalment Payment Plan on my Credit Card?

  Can I foreclose, prepay or cancel my existing 0% Instalment Payment Plan on my credit card, and will I be charged?

  What is the timeframe to process an existing 0% Instalment Payment Plan foreclosure, prepayment or cancellation request on my credit card?

  What are the tenure options available for a 0% Instalment Payment Plan?

  Will I be eligible for reward points/miles/redemptions for transactions converted to 0% Instalment Payment Plan(s) on my Credit Card?

  Can a secondary cardholder apply for a 0% Instalment Payment Plan?

  Can I convert all my purchase transactions on my Credit Card into 0% Installment Payment Plan?

  Once I convert a transaction into a 0% Installment Payment Plan on my credit card, will my available balance increase corresponding to transaction amount placed in Installments?

  Are there select merchants with whom I can avail 0% Instalment Payment Plans on my credit card?

  How is the monthly amount to be paid calculated when I have a 0% Instalment Payment Plan active on my credit card?

  How is the interest /payment due calculated when I convert my transaction(s) into 0% Instalment Payment Plan(s) on my credit card?

  Can I reduce or increase the tenure of an existing 0% Instalment Payment Plan on my credit card?

  What happens if I miss a payment on my credit card with a 0% Instalment plan?

  What happens if I close my credit card while a 0% Installment Payment Plan exists?

  What happens if a transaction converted to 0% Installment Payment Plan is refunded or void on my credit card?

FAQs on Travelling Overseas

  Can I use my Credit or Debit card abroad?

  I would like to use my Credit or Debit card abroad. What are the important points that I should be aware of?

  What exchange rate is used when I use my Credit or Debit card abroad?

  What is Dynamic Currency Conversion and should I use it for my Credit or Debit card purchases when I travel?

  Is it mandatory that I need to inform the bank if I am travelling outside UAE and intend to use my Credit or Debit card?

  I have lost my Credit or Debit card while travelling outside UAE. What should I do?

FAQs on Generic Credit Cards

  What are Finance Charges?

  How are Finance Charges calculated?

  How do I know how much I have to pay?

  What is the Minimum Payment Due?

  How much of my credit limit can I use for Cash Advance transactions?

  How many supplementary card members can I have?

  What if my card account balance exceeds my assigned credit limit?

  What happens if I lose my card or my card is stolen?

  How do I pay off my credit card?

  What will happen if I don't keep up my credit card repayments?

  What is Payment Hierarchy and what order payments are made to my Emirates NBD Credit Card?

  What are the options available to view my Credit Card balance and my statement?

  How do I request for a new / replacement card?

  How can I reset my Credit Card PIN?

  How can I dispute a transaction on my Credit Card statement?

  How do I increase/decrease my Credit Card limit?

  How can I request for a supplementary Credit Card?

  How do I pay my Credit Card while I am overseas?

  How do I change the Direct Debit payment percentage on my Credit Card?

  My Credit Card is about to expire. Do I need to contact the bank?

  When and how is the Annual Membership fees charged on my Credit Card?

  How do I request for a duplicate Credit Card statement?

  What are late payment fees on my Credit Card?

  I have closed my Credit Card, do I need to return the primary and supplementary Card to the bank?

FAQs on Credit Cards eStatement

  What is a credit card e-Statement?

  What are the benefits of registering for my credit card e-Statements?

  Am I eligible to subscribe to e-Statements for my credit card?

  How do I register for credit card e-Statements?

  Is my credit card e-Statement secure?

  How frequently will I receive my e-Statements for my credit card?

  How will I get my credit card e-Statement?

  Is my credit card e-Statement password protected?

  How can I change my subscription email address?

  Can I have my credit card e-Statements sent to two different email addresses?

  I am trying to enter the password to open my credit card e-Statement, but I am getting a message that the password is incorrect?

  Will my credit card e-Statements look the same as my paper statement?

  Can I print my credit card e-Statement?

  Do I need additional software to view my credit card e-Statements?

  Is there a charge for credit card e-Statements?

  How do I cancel my credit card e-Statements?

  Can I subscribe for both e-Statement and paper statement?

  What if I haven't received my credit card e-Statements or the details in my e-Statement are incorrect?

  I have several credit cards with Emirates NBD. Do I need to enroll for each e-statement separately?

  Can I enroll and view e-Statements for all of my credit cards?

  Can I view my credit card e-Statement on an iPad, Android and an iPhone?

FAQs on Balance Transfer

  What is a Balance Transfer option with a Credit Card?

  Who can apply for a Balance Transfer on a Credit Card?

  What is the maximum 'Balance Transfer' that I can avail?

  Are there any charges that apply for a 'Balance Transfer' on my Credit Card?

  What is the applicable interest rate to avail a 'Balance Transfer' facility?

  How do I apply for a 'Balance Transfer' to my Credit Card?

  What is the timeframe to process a Balance Transfer?

  What are the tenure options available for Balance Transfer on a Credit Card?

  Is there a minimum amount to apply for a Balance Transfer to my Credit Card?

  What happens if I fail to make payments towards my existing 'Balance Transfer' plan?

  Can I cancel my existing 'Balance Transfer' plan on my Credit Card, and if yes, will I be charged?

  Are there any Early Settlement Charges?

  Can I amend the payment plan on my existing 'Balance Transfer' plan on my Credit Card?

  What will happen to the 'Balance Transfer' plan if I prepay the conversion amount?

  What happens if I close my Credit Card while a 'Balance Transfer' plan exists?

FAQs on Balance Conversion

  What is a Balance Conversion option on my Credit card?

  Who can apply for a Balance Conversion on a Credit Card?

  Are there any charges to apply for a Balance Conversion on my Credit card?

  How do I apply for a Balance Conversion on my Credit card?

  What is the timeframe to process a Balance Conversion on my Credit Card?

  What are the tenure options available for Balance Conversion on a Credit card?

  Is there a minimum amount to apply for a Balance Conversion on my Credit Card?

  What happens if I am unable to repay an installment while having a Balance Conversion plan on my Credit card?

  Can I amend the payment plan on an existing Credit Card Balance Conversion?

  What is the benefit of having a Balance Conversion facility on my Credit Card?

  What is the applicable interest rate to avail 'Balance Conversion' facility?

  Can supplementary cardholders apply for Balance Conversion facility?

  Can I cancel my existing 'Balance Conversion' plan on my credit card, and will I be charged?

  Are there any Early Settlement Charges?

  What will happen to the 'Balance Conversion' plan if I prepay the conversion amount?

  What happens if I close my credit Card while a 'Balance Conversion' plan exists?

  Do I earn or lose reward points on my Card upon converting my transactions To a Balance Conversion plan?

FAQs on Installment Payment Plan

  What is a regular Installment Payment Plan on Credit Cards?

  How can I apply for an Installment Payment Plan on my Credit Card?

  What is the timeframe to process an Installment Payment Plan request on Credit Cards?

  Are there any conditions to avail an Installment Payment Plan on my Credit Card?

  Are there any fees to apply for an Installment Payment Plan on my Credit Card?

  Can I foreclose, prepay or cancel my existing Installment Payment Plan on my credit card and will I be charged?

  What is the timeframe to process an existing Installment Payment Plan foreclosure, prepayment or cancellation request on my credit card?

  Are there any fees to foreclose, prepay or cancelling my existing Installment Payment Plan on my Credit Card?

  What are the tenure options available for an Installment Plan on my Credit Card?

  Will I be eligible for reward points/miles/redemptions for transactions converted to Installment Plan(s) on my Credit Card?

  Can a secondary cardholder apply for an Installment Plan?

  Can I convert all my retail purchase transactions on my Credit Card into Installment Plans?

  Once I convert a transaction into an Installment Payment Plan on my credit card, will my available balance increase corresponding to transaction amount placed in Installments?

  Are there select merchants with whom I can avail Installment Plans on my credit card?

  How is the monthly amount paid/calculated when I have an Installment Payment Plan active on my Credit Card?

  How is the interest /payment due calculated when I convert my transaction(s) into Installment Payment Plan(s) on my credit card?

  Can I reduce or increase the tenure of an existing Installment Payment Plan on my credit card?

  What happens if I miss a payment on my credit card with an Installment plan?

  What happens if I close my credit card while an Installment Payment Plan exists?

  What happens if a transaction converted to Installment Payment Plan is refunded or void on my credit card?

FAQs on Protect Plus

  What is Protect Plus insurance on my credit card?

  What eventualities does Protect Plus insurance cover through my credit card?

  What payment benefits are covered under Protect Plus insurance through my credit card?

  What are the charges applicable to avail of Protect Plus through my credit card?

  Is the Protect Plus cover on my credit card valid worldwide

  What should I do if I do not want to enroll into Protect Plus insurance with my credit card?

  What is the age limit of Protect Plus cover with my credit card?

  Is the Protect Plus cover applicable for both Primary and Supplementary credit cardholders?

  What are the ailments covered under Critical Illness with Protect Plus insurance through my credit card?

  Can I immediately avail benefits under job loss cover or Involuntary Loss of Employment (ILOE) with Protect Plus insurance through my credit card?

  What are the major exclusions under ILOE cover with Protect Plus insurance through my credit card?

  Would I be eligible for other benefits as soon as I enroll into the Protect Plus insurance plan through my credit card?

  I already have medical Insurance. How will Hospital Cash benefit then be useful to me under the Protect Plus insurance cover through my credit card?

  What are the major exclusions under Hospitalization benefit with Protect Plus insurance through my credit card?

  What are the major exclusions under Death Cover due to any cause in Protect Plus insurance offered through my credit card?

  How should I submit a claim to avail the Protect Plus insurance on my credit card?

FAQs on Loan on Card

  What is a 'Loan on Card' facility on my Credit Card?

  Who can apply for a 'Loan on Card' option?

  What is the maximum 'Loan on Card' that I can avail?

  What are the tenure options available for 'Loan on Card' facility on a Credit Card?

  What is the applicable interest rate to avail 'Loan on Card' facility?

  How do I apply for the 'Loan on Card' facility?

  What is the timeframe to process a

  Can Supplementary Cardholders apply for 'Loan on Card' facility?

  Are there any fees charged for the 'Loan on Card' facility?

  Will I be eligible for reward points when I apply for the 'Loan on Card' facility?

  Once I avail the 'Loan on Card' facility, will my available balance increase corresponding to the payments I make towards my installments?

  How is the monthly EMI calculated with the 'Loan on Card' option?

  Can I cancel my existing 'Loan on Card' plan on my Credit Card, and if yes, will I be charged?

  What will happen to the 'Loan on Card' plan if I prepay the loan amount?

  What happens if I fail payments towards my existing 'Loan on Card' plan?

  What happens if I close my credit card while a 'Loan on Card' plan exists?

FAQs on Credit Card Limit Increase

  Am I eligible to request for a credit card limit increase?

  How do I apply for a Credit card limit increase?

  What are the documents required to increase my Credit card limit?

  What will be the maximum amount up to which I request for a Credit Card limit increase?

  How long will it take to process my Credit Card limit increase request?

  How will I be notified if my Credit Card limit is increased?

  Will I receive a new credit card once my limit is increased?

  "I applied for a Credit Card limit increase but I don't have an update", whom do I contact for an update?

  "My request is resolved but my limit has not increased", how do I report this matter?

  The limit increase is less than what was promised, how do I report this matter?

FAQs on DoubleSecure

  What is Emirates NBD DoubleSecure?

  How does Emirates NBD DoubleSecure work?

  Why should I sign up for Emirates NBD DoubleSecure protection facility?

  Do I need to register my Emirates NBD Card in-order to benefit from the DoubleSecure protection facility?

  Can I use Emirates NBD DoubleSecure from any computer?

  Can I still benefit from the DoubleSecure protection facility, if I shop at a merchant website not registered or Verified by Visa/MasterCard® SecureCode™?

  What if I already have a DoubleSecure password for online transactions today? Do I still receive a new DoubleSecure Authentication Code?

  Can I opt to continue to use the existing DoubleSecure password instead of receiving a new DoubleSecure authentication code?

  Will I receive a DoubleSecure authentication code for all my online purchases?

  In order to make sure of the DoubleSecure facility, how do I differentiate the normal online purchase(s) from the online purchases made at Verified by Visa / MasterCard SecureCode merchant?

  If I lost my mobile phone, can I provide a temporary phone number while waiting for my new phone number to ensure DoubleSecure protection?

  Will my supplementary card holder receive a DoubleSecure Authentication Code on his/her mobile phone number / email address for online transactions made using his/her card?

  If my mobile phone is on roaming mode while I am abroad, will I receive a DoubleSecure Authentication Code for online transactions made then? Do I need to pay for the SMS charges?

  What should I do if I do not receive my DoubleSecure Authentication Code?

  What should I do if I receive a DoubleSecure Authentication Code for a transaction not performed by me?

FAQs on Lifestyle Protector Insurance

  Which of the Cards does "Lifestyle Protector Insurance" cover?

  What coverage does "Lifestyle Protector Insurance" provide?

  To avail a "Lifestyle Protector Insurance" cover, what is the minimum and maximum age criteria?

  Can a supplementary card holder purchase the "Lifestyle Protector Insurance" cover?

  What type of regular expenses are covered by the "Lifestyle Protector Insurance" cover?

  Under the "Lifestyle Protector Insurance" cover, what are the type of plans offered, and what is their maximum limit?

  What is the mode of payment for the "Lifestyle Protector Insurance" premium? When will the insurance cover commence?

  Are there any documents to be provided or sighed for enrollment for the "Lifestyle Protector Insurance" cover?

  Under the "Lifestyle Protector Insurance" cover, can the insured cancel his policy? Will the premium be refunded?

  Under the "Lifestyle Protector Insurance" cover, what should the customer do in the event of a claim?

  What are the documents to be submitted at the time of claim, under the "Lifestyle Protector Insurance" cover?

FAQs on Plus Points

  What is the Plus Points Programme?

  What is new on Plus Points Programme?

  How do I enroll into Plus Points?

  How do I enroll into the new Plus Points Programme?

  How do I earn Plus Points?

  How do I earn Plus Points on my Credit Card?

  How can I earn Plus Points faster?

  Do I earn Plus Points on all transactions?

  Which Credit Card types are eligible to earn Plus Points?

  Which Credit Card types are eligible to earn Plus Points?

  Which Credit Card types are not eligible to earn Plus Points?

  How can I keep track of the Plus Points earned?

  What can I do with Plus Points?

  How many Plus Points can I redeem at Participating Partners?

  Can I redeem my Plus Points immediately?

  Who can redeem Plus Points?

  How long will my Plus Points be valid?

  How do I get access to Online Banking?

  How many Plus Points can I redeem?

  How do I redeem my Plus Points?

  I am already the member of a partner airline's FFP and have some Frequent Flyer Miles in that account. What should I do now?

  How many Plus Points do I need to reach the destination of my choice?

  Can I gift the Plus Points I have earned?

  Under what conditions am I not allowed to redeem my Plus Points?

  What is the minimum Plus Points required to request for redemption?

  What happens if I cancel my card and have less than 500 Plus Points in my account?