Choose your language
التغيير الى العربية English
Use UAE Pass to submit your application faster.
You must be more than 18 years old and have:
An active UAE mobile number
An Emirates ID
Proof of income
A minimum salary of AED 5,000
Smart [email protected] Account
FAQs on Smart [email protected] Account
What is a Smart [email protected] Account?
What are the benefits of a Smart [email protected] Account?
What is the eligibility criteria to apply for a Smart [email protected] Account?
How do I apply for a Smart [email protected] Account?
What are the documents required to apply for a Smart [email protected] Account?
What is the minimum balance to be maintained for my Smart [email protected] Account?
What are the interest rates provided for my Smart [email protected] Account?
How are the interest rates calculated for my Smart [email protected] Account?
What are the currencies available to use my Smart [email protected] Account with?
Will I be provided with a debit card facility for my Smart [email protected] Account?
Will I be provided with a cheque book facility for my Smart [email protected] Account?
How do I cancel my Smart [email protected] Account?
How do I receive my balance funds after closing my Smart [email protected] Account?
FAQs on Accounts eStatement
What is an Account e-Statement?
What are the benefits of registering for Account e-Statements?
Am I eligible to subscribe to Account e-Statements?
How do I register for Account e-Statements?
How secure is the e-statement functionality through my Mobile Banking?
Is my Account e-Statement secure?
How frequently will I receive my Account e-Statements?
How will I get my Account e-Statement?
Is my Account e-Statement password protected?
How can I change my subscription email address to receive my Account e-Statement?
Can I have my Account e-Statements sent to two different email addresses?
Will my Account e-Statements look the same as my paper statement?
Can I print my Account e-Statement?
Do I need additional software to view my Account e-Statements?
Is there a charge for Account e-Statements?
How do I cancel my Account e-Statements?
What if I haven't received my Account e-Statements or the details in my e-Statement are incorrect?
I have several accounts with Emirates NBD - do I need to enroll each Account e-Statement separately?
Can I enroll and view e-Statements for all of my accounts?
Can I view my Account e-Statement on Ipad, Android and Iphone?
FAQs on End of Service Benefits
I am changing my job. What do I need to do? Do I need to inform my bank?
I have lost my job. What do I need to do? Do I need to inform my bank?
Does Emirates NBD have the right to adjust my End of Service Benefits (EOSB) towards my loan without my consent? Or without informing me?
Will I get a notification when my account and/or the amount that is put on hold due to End of Service Benefits notification being received?
Can I continue with my salary transfer account if I change/ lose my job?
I will receive higher salary from another company, do I need to inform my bank?
I will receive lower salary from another company, do I need to inform my bank?
Will I get charged if my salary doesn't get transferred to the account?
If my salary doesn't get transferred to the account, after how long will I get charged?
What documents do I need to submit to ensure all requirements of job change are met?
My account/End of Service benefit is on hold, when will I receive my funds?
What will happen to my loans/ credit cards if I change/ lose my job?
I am not in the country and cannot provide the documents requested. Will my account/End of Service benefit be put on hold?
Is there a specific format in which the documents need to be submitted if I change my job?
I am in touch with the branch/ RM and arranging the documents, then why is my account/End of Service benefit put on hold?
I have never defaulted on any payment, will my account/ End of Service benefit still be blocked?
My current bank balance is higher than the loan amount I have, will my account / End of Service benefit still be blocked?
Can the bank block my End of Service Benefit partially so that I can cover other expenses?
I need some money urgently/ I have an emergency/ I have to travel/ I am overseas/ can the bank release some funds from my account/End of Service benefits?
My loans are lesser compared to my gratuity then why is the entire amount/ End of Service benefits put on hold?
I have already submitted the required documents, then why is the hold/End of Service benefits not released?
I have submitted all the required documents, when will the hold on account/End of Service benefits be released?
I am still looking for a job, what will happen to my account/End of Service benefits?
I have submitted all the documents, will my loan be settled or I can continue with the loan?
Can my Fixed Deposit be put on hold and the End of service benefits be released?
Will I be able to use my card in case I lose/ change my job?
I don't have any loans with the bank, will my End of Service benefits still be blocked?
What is a Without End-of-Service Benefit Assignment?
What are the benefits of a Without End-of-Service Benefit Assignment?
What is the eligibility requirement to get a Without End-of-Service Benefit Assignment?
How do I apply for a Without End-of-Service Benefit Assignment?
What is minimum and maximum tenor available for a Without End-of-Service Benefit Assignment?
What is minimum and maximum amount that I can avail as a Without End-of-Service Benefit Assignment?
FAQs on Inactive Dormant Account
What is an "Inactive" account?
When does an account status change to "Inactive"?
What is the impact if my account status changes to "Inactive"?
Will Emirates NBD notify me when my account is "Inactive"?
How can I change my account status from "Inactive" to Active?
How soon will my account status change from Inactive to Active?
What is a Dormant account and when does an account status change to Dormant?
What is the impact if my account status changes to "Dormant"?
Will Emirates NBD notify me when my accounts is "Dormant"?
How can I change my account status from Dormant to Active?
How soon will my account status change from Dormant to Active?
How can I reclaim the funds transferred out my account due to Dormancy?
FAQs on DirectRemit
Which Emirates NBD channels can be used to initiate a DirectRemit transfer?
Can clients do a DirectRemit transfer to any country?
Are there any fees and charges?
What is the minimum amount which customers can transfer via DirectRemit?
In which currency the amount should be entered?
Can customers send other than the home country currency?
Which segments can use DirectRemit Option?
Can customers transfer funds to One Time Beneficiary?
Do customers need to add the beneficiary in the frequent beneficiary list before initiating the transaction?
When can customer send money to newly added beneficiary?
How many beneficiaries a customer can add within 24 hours?
Can customers edit/modify saved beneficiary?
What is the maximum remitting amount which customers can send via DirectRemit?
What are all the available currencies which customers can remit using DirectRemit option?
What is the processing time for DirectRemit transfers?
Can the customer initiates DirectRemit transaction as a standing order?
Why do some customers get the below pop-up message while initiating DirectRemit transfers?
What will happen if customers click Ok, once they get the above message?
Are there any charges for DirectRemit transactions which get converted to Swift?
Is it mandatory to choose the purpose of payment for initiating a transaction?
What purpose of payments are available for DirectRemit to Philippines, Pakistan, Sri Lanka, Egypt, India and United Kingdom?
Can customers open accounts with partner banks?
Can customers cancel or amend a DirectRemit request?
What is the reversal process, in case of rejected transaction due to incorrect details provided by the customer or remitter?
What if the funds are not credited within the specified time to my beneficiary account?
How was your website experience today?
Subscribe and stay updated!
Get exclusive deals, latest promotions and important information
All this and more in the Emirates NBD newsletter
You are leaving the Emirates NBD Website
You will now be redirected to an external website to view this content. Emirates NBD or any of its subsidiaries does not bear liability/responsibility for any other information published by the website owner or publisher.
You will be redirected in 5 Seconds