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You must be more than 18 years old and have:
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FREQUENTLY ASKED QUESTIONS GLOBALCASH CARD
What do I use the secondary Card for?
The secondary Card can be obtained only along with the Primary Card as an add-on Card and not later. Both the primary Card and the secondary Card can be used concurrently. You can choose to use the secondary Card in the event that the primary Card is lost or stolen. Please remember that in case your primary (and or secondary) Card lost, misused or stolen, contact our 24-hour Customer Service immediately. If you choose not to use your secondary Card, you must keep the secondary Card and PIN in a safe place and must not give the Card to anyone else. If you do happen to use your secondary Card and PIN instead of the primary Card, you will not de-activate or cancel the primary Card.
Other Questions
How can I load my GlobalCash Card?
How is this bank’s multi-currency prepaid card different from other banks prepaid cards?
Where can I get the GlobalCash Card?
How many currencies can I load and what currency you can load into the card?
Do I need to activate and/or register my card before using it?
Where can I use my GlobalCash Card?
Can I use the GlobalCash Card again?
Can I change the PIN on my GlobalCash Card?
How can I check the balance on my GlobalCash Card?
What currency balances are displayed in my prepaid card?
What should I do if my Cards have been lost, stolen or misused, or my PIN has been compromised?
What should I do if my Card is declined in a shop?
Which option should I select when I use an ATM to withdraw cash?
Will Emirates NBD charge me a fee for ATM withdrawals or point of sale transactions?
What do I do when asked if I want to pay for my transaction in UAE Dirhams or local currency?
What do I do if I find an incorrect transaction on my Card?
I can't find my GlobalCash Card. What should I do?
My available card balance will not cover my purchase amount. Can I still use my prepaid card?
When do the MasterCard® foreign exchange rate fee apply?
When do Emirates NBD foreign exchange rate applies?
Will the inactivity fee be charged to the customer every month after the 5 months?
Can I load additional funds onto my Prepaid Card?
What is the ATM Balance enquiry fee for other banks and international banks?
What is over the counter cash advance fee?
Do the funds on the Card expire?
Can I use the Card in other countries?
How do I arrange a replacement card?
Why am I being charged with an inactivity fee on my global cash card?
How often should I use my global cash card to prevent it from being billed with an inactivity fee?
Does the inactivity fee gets billed in AED or foreign currency?
Will I still be charged with the inactivity fee If I have an available balance in my purse?
How does the inactivity fee gets charged when my global cash card has balance less than AED 15?
How does the inactivity fee gets collected when my global cash card has zero balance?
Do I get charged with the inactivity fee on both my primary card and secondary card?
Will I be charged with an inactivity fee every month until I use my global cash card again?
How can I reload my global cash card to avoid the inactivity Fee?
I have used my global cash card in the last 5 months, how can I have the inactivity fee reversed?
Do I get a notification before being charged with an inactivity fee on my global cash card?
What sort of transactions could be made to avoid the inactivity fee on my global cash card?
What other applicable fees and charges do I have on my GlobalCash Card?
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