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التغيير الى العربية English
Use UAE Pass to submit your application faster.
You must be more than 18 years old and have:
An active UAE mobile number
An Emirates ID
Proof of income
A minimum salary of AED 5,000
Call the MasterCard emergency hotline mentioned on the card to block the existing card and request for an emergency replacement.
24 - hour Customer Service: Call 8000 440 628 Within UAE or +44 207 649 9404
How can I load my GlobalCash Card?
How is this bank’s multi-currency prepaid card different from other banks prepaid cards?
Where can I get the GlobalCash Card?
How many currencies can I load and what currency you can load into the card?
Do I need to activate and/or register my card before using it?
Where can I use my GlobalCash Card?
Can I use the GlobalCash Card again?
Can I change the PIN on my GlobalCash Card?
What do I use the secondary Card for?
How can I check the balance on my GlobalCash Card?
What currency balances are displayed in my prepaid card?
What should I do if my Cards have been lost, stolen or misused, or my PIN has been compromised?
What should I do if my Card is declined in a shop?
Which option should I select when I use an ATM to withdraw cash?
Will Emirates NBD charge me a fee for ATM withdrawals or point of sale transactions?
What do I do when asked if I want to pay for my transaction in UAE Dirhams or local currency?
What do I do if I find an incorrect transaction on my Card?
Who should I contact if I have a problem with my Emirates NBD Online Banking, Emirates NBD ATM & CDM?
My available card balance will not cover my purchase amount. Can I still use my prepaid card?
When do the MasterCard® foreign exchange rate fee apply?
When do Emirates NBD foreign exchange rate applies?
Will the inactivity fee be charged to the customer every month after the 5 months?
Maximum Load and reload value 40000. Can I load or reload multiples time on the same day and can the card hold more than 40000 AED at same time?
Can I load additional funds onto my Prepaid Card?
What is the ATM Balance enquiry fee for other banks and international banks?
What is over the counter cash advance fee?
Do the funds on the Card expire?
Can I use the Card in other countries?
How do I arrange a replacement card?
Why am I being charged with an inactivity fee on my global cash card?
How often should I use my global cash card to prevent it from being billed with an inactivity fee?
Does the inactivity fee gets billed in AED or foreign currency?
Will I still be charged with the inactivity fee If I have an available balance in my purse?
How does the inactivity fee gets charged when my global cash card has balance less than AED 15?
How does the inactivity fee gets collected when my global cash card has zero balance?
Do I get charged with the inactivity fee on both my primary card and secondary card?
Will I be charged with an inactivity fee every month until I use my global cash card again?
How can I reload my global cash card to avoid the inactivity Fee?
I have used my global cash card in the last 5 months, how can I have the inactivity fee reversed?
Do I get a notification before being charged with an inactivity fee on my global cash card?
ًWill my Global Cash card get closed due to inactivity for a long period of time? If yes, does it need to be reactivated again?
What sort of transactions could be made to avoid the inactivity fee on my global cash card?
What other applicable fees and charges do I have on my GlobalCash Card?
What if I have insufficient funds in the local currency?
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