• What is KYC / Why do I need to fulfill KYC requirements?

  As per the regulations set by Central Bank of the UAE, all banks need to maintain valid identity documents / information for their customers, at all times. This helps the banks know / understand their customers and their financial dealings to be able to serve them better and manage risks prudently.

• Are KYC requirements new?

  KYC requirements have always been in place and Banks have been taking KYC documents in accordance with the guidelines issued by the Central Bank of the UAE from time to time.

• Is KYC mandatory?

  KYC is mandatory as per regulatory requirements.

• What will happen if I do not provide the required KYC documents to the Bank?

  As a bank, we endeavor to provide you with the best of services at all times. However, we will be constrained to place restrictions, followed by potential discontinuation of services, or even a possible exit, of your accounts, in the absence of KYC information / documents.

• What documents do I need to submit to fulfill KYC requirements?

  We will be in touch with you from time to time to inform you regarding KYC document(s) requirement.

  Based on the communication you receive from the bank, you may need to submit, some or all of the following documents according to your category:

  Individual Customer

  • Latest Emirates ID
  • Passport
  • Visa
  • Proof of Residential Address (Utility bill or other bank statement from last 3 months or Valid Tenancy Contract (Ejari))
  • FATCA self-declaration Form

   

  Entity / Organization / Company

  • Emirates ID Card for all shareholders with >5% holding
  • Passport for all shareholders with >5% holding
  • Visa for all shareholders with >5% holding
  • Proof of Operating Address in UAE (Utility bill or other bank statement from last 3 months)
  • Trade License or Certificate of incorporation
  • Memorandum & Articles of Association
  • Resolution of the Board of Directors to open an account and identification of those who have authority to operate the account
  • FATCA self-declaration Form

   

Show More

• What is KYC / Why do I need to fulfill KYC requirements?

  As per the regulations set by Central Bank of the UAE, all banks need to maintain valid identity documents / information for their customers, at all times. This helps the banks know / understand their customers and their financial dealings to be able to serve them better and manage risks prudently.

• Are KYC requirements new?

  KYC requirements have always been in place and Banks have been taking KYC documents in accordance with the guidelines issued by the Central Bank of the UAE from time to time.

• Is KYC mandatory?

  KYC is mandatory as per regulatory requirements.

• What will happen if I do not provide the required KYC documents to the Bank?

  As a bank, we endeavor to provide you with the best of services at all times. However, we will be constrained to place restrictions, followed by potential discontinuation of services, or even a possible exit, of your accounts, in the absence of KYC information / documents.

• What documents do I need to submit to fulfill KYC requirements?

  We will be in touch with you from time to time to inform you regarding KYC document(s) requirement.

  Based on the communication you receive from the bank, you may need to submit, some or all of the following documents according to your category:

  Individual Customer

  • Latest Emirates ID
  • Passport
  • Visa
  • Proof of Residential Address (Utility bill or other bank statement from last 3 months or Valid Tenancy Contract (Ejari))
  • FATCA self-declaration Form

   

  Entity / Organization / Company

  • Emirates ID Card for all shareholders with >5% holding
  • Passport for all shareholders with >5% holding
  • Visa for all shareholders with >5% holding
  • Proof of Operating Address in UAE (Utility bill or other bank statement from last 3 months)
  • Trade License or Certificate of incorporation
  • Memorandum & Articles of Association
  • Resolution of the Board of Directors to open an account and identification of those who have authority to operate the account
  • FATCA self-declaration Form

   

• How can I submit these documents to the bank?

  You have following options available to submit the required documents as per your convenience

  • Visit our nearest branch and submit documents to Customer Service Executives / Representatives
  • Contact your Relationship Manager & submit documents to them
  • Login to your Online Banking account > go to Profile section > upload your documents (File formats supported: PDF, JPEG)

   

• How frequently do I need to provide KYC documents?

  We review our customers' records on an ongoing basis. We will get in touch with you, if your KYC document(s) need to be updated, in future.

• Once I submit the required KYC documents, how soon will my records be updated?

  Once the documents have been submitted, processing will be completed within 10 working days.

  For further queries & to track the status of KYC remediation request, give us a call on 600 54 0000.

• My account is Dormant. Do I need to provide KYC documents to activate the it?

  You need to submit KYC documents to reactivate your account. Please get in touch with your Branch or Relationship Manager to initiate the process. Refer to the Inactive / Dormant FAQs for additional details on Dormant / Inactive accounts.