1. How I can update my EIDA details?

    EIDA can be updated through Online Banking, Website, ATM, and Branch

2. I did not receive my renewed EIDA card?

    Please update your details once your receive your renewed EIDA card.

3. What will happen if I do not update my EIDA?

    You will not be able to use your Debit / Credit Card and Online / Mobile Banking channels as they will be blocked.

4. How long it will take for my EIDA details to show in the system?

• ATM & Branch: the update will be done immediately.
• Online Banking and Website within 5 working days.

5. I am out of the country, How I can update my EIDA details?

    You can upload the documents through online banking or the website.

6. I am facing error during the upload?

    Please try again after some time.

7. My EIDA is captured on ATM?

• If EIDA card is captured in an ATM located at the branch within working hours then please step in to the branch and collect the card.
• If EIDA card is captured in an ATM located at the branch after working hours then please contact 600 54 0000 and confirm mode of delivery (i.e. deliver to branch/ courier)
• If EIDA card is captured in a machine not located in a branch then please contact 600 54 0000 and confirm mode of delivery (i.e. deliver to branch/ courier)

8. I did not receive any confirmation that my EIDA information is updated?

• Online and Website requests: 5 working days
• ATM and Branch: immediately
• In case of confirmation not received please contact 600 54 0000 or visit the nearest branch.

9. System stopped resoponding during the update?

    Please try again later as due to technical error the update did not take place

10. Why you are requesting for EIDA update?

       As per the Central Bank of UAE all EIDA details for resident’s customers’ needs to be updated.