Priority Banking On Boarding Survey

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Name *

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Agent *

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Mobile Phone *

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CIF Number *

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CIF Open Date *

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1. How was your overall experience of opening an account with Emirates NBD? *
(Please use a 10 points scale, where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied)

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1a. What is the reason for giving a low score?*

Too much documentation Staff/ RM was not knowledgeable Lack of professionalism Lack of responsiveness/ support from staff Unfriendly behaviour of staff Complex process Minimum balance requirement Others

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Please specify

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2. How was your experience with the TAT (turnaround time / time taken) of the following services?*
(Please use a 10 points scale, where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied)

2a. Account number generation

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Please share your reason for dissatisfaction.

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2b. Delivery of Welcome Pack (which includes cheque book and Debit card)

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Please share your reason for dissatisfaction.

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3. Have you activated your Debit Card yet? *

Yes
No

Our Priority representative will send an easy banking video on "How to activate your Debit Card" to assist you.

Have you registered / downloaded our

4a. Online Banking Service *

Yes
No

Our Priority representative will send an easy banking video on features of our new Mobile Banking App that you can download instantly.

4a1. How was your experience with the ease of setting up Online Banking service? *
(Please use a 10 points scale, where 0 means Extremely Difficult and 10 means Extremely Easy)

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4b. Mobile Banking App *

Yes
No

Our Priority representative will send an easy banking video on features of our new Mobile Banking App that you can download instantly.

4b1. How was your experience with the ease of setting up the Mobile Banking service?
(Please use a 10 points scale, where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied)

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5. In the last 15 days, have you received an official call from your dedicated Relationship Manager? *

Yes
No

Our Priority representative will send you the contact details of your dedicated Relationship Manager to contact for all your banking needs.

5a. How satisfied are you with the quality of the call from your Relationship Manager?
(Please use a 10 points scale, where 0 means Extremely Dissatisfied and 10 means Extremely Satisfied)

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6. Based on your recent experience, how likely are you to recommend opening an account with Emirates NBD to your friends and colleagues? *
(Please use a 10 points scale, where 0 means Not at all likely and 10 means Extremely Likely)

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7. What were your reasons for choosing Emirates NBD? (Multiple response possible)*

Wide network of branches/ ATMs Relationship Manager Priority Banking Centers Online banking features Mobile Banking Attractive lifestyle benefits Our customized Wealth Solutions Attractive rates and other product features Others

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Any other (please specify)

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8. Please read the below statements, and mark all that apply to you.*

I had a bank account with another bank in UAE but closed it I currently bank with several banks in UAE This is the first bank account I opened in UAE

10. Can you please let us know with which Bank did you close your account with?

ADCB
NBAD
HSBC
FGB
MASHREQ
FAB (First Abu Dhabi Bank)
Others

10. Can you please let us know with which other banks are you dealing with in UAE?

ADCB
NBAD
HSBC
FGB
MASHREQ
FAB (First Abu Dhabi Bank)
Others

Please specify

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